Pre-sales Questions

Q. Do you offer a moneyback guarantee? What are the conditions for eligibility?
A. We have a 30 Day unconditional money back guarantee for shared and reseller packages!

Q. What's your uptime guarantee?
A. We have a 99.9% Uptime guarantee.

Q. What methods do you accept for payment?
A. we accept payments made via Paypal or 2Checkout
Paypal Subscription- VISA, MC, Am. Express, VISA/MC debit cards, bank transfer, eCheck, Paypal balance.

2Checkout-Visa, MasterCard, Discover, American Express, Dinners, JCB, debit cards with the Visa and MasterCard logo

Q. How long does it take to setup my account?
A. Your account will be setup within 30 minutes once the order is verified, Dedicated servers are delivered within 24 hours.

Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.

Q. What are the DNS servers for your hosting?
A. They will be emailed to you after you signup.

Q. If I go over my bandwidth limit for the month, what happens?
A. If you use up your amount of bandwidth, we will put up a suspended page for your site, heres the suspended page, http://server.imageleet.com/suspended.page/
You will not be charged for overage fees and will be able to upgrade your Plan at anytime.

Q. Can I upgrade or downgrade my account?
A. Yes, you may upgrade or downgrade your account anytime you like, just contact us.

Q. Are you a Reseller?
A. No, we're not a reseller, we have root access to and manage our own servers.

Q. Will you place any ads on my site?
A. ImageLeet will NOT place any ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q: Can I ping one of your servers?
A: Yes, try ImageLeet.com

Q. Is PHP Safe Mode Turned On?
A. No We have safe mode turned off.


Q: Do you offer any control panels?
A: Yes, We use cPanel

Q. Can I host friends?
A. Yes, you may host your friends.


Q. Are there any hidden costs, or setup fees?
A. No.

Q: How can I view my site when my domain is still propagating?
A: You'll be given the link in your welcome email after signup.

Q: Do you allow Adult Content?
A: Yes, we allow legal adult content on our hosting services.

Web Services

Q. How do I connect to my FTP server?
A. You will need to connect to yourdomain.com using your login info using a FTP Client such as CuteFTP

Q. How come I can't delete a folder via FTP?
A. Your FTP Client needs to be able to view Hidden files or you need to enable it inside your FTP Client. If you really can't delete it then just contact us.

Q. What are the mail servers?
A. POP3 and SMTP will be mail.yourdomain.com

Q. When using php or perl, I get errors related to permission denied could not open/read file, what is wrong?
A. Make sure your scripts are writeable. Simply chmod 777 the file or change the file to read/write from your ftp client.

Q. How long does it normally take for domains to use their new nameservers?
A. 24-48 hours.

Paths

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/ or /usr/bin/mogrify or /usr/bin/convert

Q. What is the path to NetPBM?
A. The path to NetPBM is /usr/bin/ as all required files & binaries for NetPBM are located there.

Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail

Q. What is the path to FFMPEG and FFMPEG-PHP?
A. The path to FFmpeg is /usr/local/bin/ffmpeg and yes we do support FFmpeg Hosting & FFmpeg-PHP. (We Support YouTube clones)

Q. What is the path to MPlayer, Mencoder & FlvTool2?
A. The paths are /usr/local/bin/mplayer , /usr/local/bin/mencoder and /usr/bin/flvtool2

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.

Billing

Q. How do I get the 30 day money back?
A. Simply Open an support ticket with your username within 30 days and we will issue you full refund.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted. You may also pay manually.

Q. How do I upgrade or downgrade my account?
A. Please contact billing dept. via support ticket for an upgrade/downgrade. Be specific which package and billing cycle you want.

Q. How do I stop billing & cancel account?
A. If you wish to close your account simply contact our helpdesk's billing dept. If you want to request for a refund please include your payment info as well. Then you'll need to cancel your paypal subscription if you have one made.

contact us at contact@imageleet.com for any queries